Questions
Frequently Asked Questions
Straight answers to what people usually ask before booking — service area, pricing, payment, and how the process works.
What areas of Miami do you serve?
Miami and the surrounding Miami-Dade area, including Brickell, Coral Gables, Coconut Grove, Downtown Miami, Little Havana, and Miami Beach. See our areas we serve page for neighborhood-specific details, or just message us your address — if it's outside our range, we'll tell you upfront instead of wasting your time.
How fast can you respond to a request?
Most messages get a reply the same day, often within a couple of hours. Response time for scheduling the actual visit depends on the job and how full the week already is — we'll give you a real window when you reach out, not a vague "soon."
How do I get a price before booking?
Send a photo of the job on WhatsApp or through our quote form. Most jobs get a price back the same day without needing an in-person visit first — that's the fastest way to a real number, and there's no charge just to ask.
What's included in an estimate?
The price you're quoted is for the job as described and photographed. If something changes once we're on site — the wall turns out to be concrete instead of drywall, for example — we'll tell you before doing any additional work, not add it to the bill afterward.
How do I pay, and are there any fees?
Zelle and cash are accepted with no added fee. Card payments through Square carry a 2.6% + $0.15 processing surcharge, which is passed through at cost — we don't mark it up. If keeping the price exactly as quoted matters to you, Zelle or cash is the way to do that.
Does the owner actually do the work, or is it subcontracted out?
SAGA Handyman is owner-operated — you're working directly with the person doing the job, not a dispatcher assigning it to whoever's available. That means the person who quoted the job is the person who shows up and does it.
What's your cancellation policy?
Plans change — just give us as much notice as you can so the time slot can go to someone else. There's no cancellation fee for reasonable notice; repeated last-minute cancellations may be handled case by case.
Do you offer free estimates?
Yes. Send photos of the job on WhatsApp or through the quote form and you'll get a price back with no charge and no obligation to book.
Can I text instead of using WhatsApp?
Yes — WhatsApp and standard text message both work, and both go to the same place. Use whichever you actually have open.
Do you work with property managers and Airbnb hosts on recurring maintenance?
Yes, this is a regular part of the business. See our page for property managers and Airbnb hosts for how recurring arrangements and multi-unit pricing work.
What if my job isn't handyman work — like a big electrical, plumbing, or structural job?
We'll tell you directly rather than take on something outside what a handyman should handle. Anything requiring a permit, or beyond fixture-level electrical or plumbing repair, gets a straight referral toward the right licensed trade instead of a quote.
Do you bring your own tools and materials?
Yes, standard tools and common hardware are included. For jobs needing a specific material or fixture (paint color, a particular faucet, a TV mount), we'll either source it or work with what you've already bought — whichever you prefer.
How far in advance do I need to book?
Depends on the week, but we're usually able to schedule within a few days of a confirmed estimate. Send your target date when you reach out and we'll tell you what's realistic.
Still have a question?
Message us directly — a real answer beats a guess every time.